No Exchange or Refund Policy for Made-to-Order Clothing
Australian Warfighters Coffee, each clothing item is made to order to ensure the highest quality and customisation for our customers.
As such, we have a strict policy regarding exchanges and refunds for incorrect sizes.
No Exchanges or Refunds
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We do not accept exchanges or refunds for shirts ordered in the incorrect size. Please ensure you carefully check our sizing chart and product descriptions before making a purchase.
Damaged Products or Manufacturing Errors
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In the case of a damaged product or a manufacturing error, Australian Warfighters Coffee offers a free reprint or a refund if you contact us within 30 days of product delivery. Please send us an email with clear images of the damages to the product.
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If multiple products with the same design are affected, an additional photo or video showing all affected items in one frame is required for confirmation.
Additional Notes - DTG Products
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Australian Warfighters Coffee will not offer reprints or refunds for a wrong size or colour orders by the customer.
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For DTG products, a tolerance of 0.5" for print placement is allowed; minor variations in print placement are not considered defects.
Refund Policy
Standard Return Policy
Our standard return policy allows for returns within 30 days of receiving your item. To qualify for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
How to Initiate a Return
To start a return, please contact us at awfcoffee@bigpond.com. If your return is approved, we will send you a return shipping label and instructions on how to send your package. Items returned without first requesting a return will not be accepted.
For any questions about returns, contact us at awfcoffee@bigpond.com.
Damages and Issues
Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items are non-returnable, including:
- Perishable goods (e.g., food, flowers, coffee, plants)
- Custom products (e.g., special orders, personalized items)
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
If you have questions about a specific item, please contact us.
We do not accept returns on sale items or gift cards.
Exchanges
To ensure you get what you want, return the item you have. Once the return is accepted, make a separate purchase for the new item.
Refunds
Once we receive and inspect your return, we will notify you if the refund is approved. If approved, you’ll be automatically refunded on your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.